For several years, I was a trusted vendor on Cardmarket, one among Europe’s most prominent platforms for investing playing cards. I maintained a wonderful name — above four hundred constructive assessments, zero disputes, and constant, professional provider. But one unjustified dispute, managed by Cardmarket staff members Silvia Parravano and Christian Tobehn, altered all the things. In this article, I will share my own expertise, demonstrate the structural flaws in Cardmarket's dispute approach, and difficulty a stark warning to other sellers.

A clear history crafted more than decades

A established vendor With 100% beneficial Feedback

Before the incident, I had been just the kind of vendor every single Market values. I shown investing cards properly, explained problems transparently, and delivered promptly. I under no circumstances received an individual criticism — only praise.

the necessity of have confidence in on Cardmarket

track record is every little thing for sellers on Cardmarket. a single slip-up — even one which isn’t your fault — can problems years of hard work. That’s what helps make my Tale so alarming for Many others operating within the platform.

The Dispute That Shattered My Standing

purchaser purchased the incorrect Card, Then Blamed Me

The trouble started when a buyer purchased a card detailed specifically by name, established, and ailment. on receiving it, they falsely claimed I had sent the “wrong Model” — despite obvious listing proof demonstrating I hadn’t.

Proof Ignored by aid

I submitted screenshots from the listing, card version, and ailment to establish my accuracy. But Cardmarket assistance, specially Silvia Parravano, ignored the points. as opposed to examining the listing or requesting clarification, she immediately sided with the client.

Silvia Parravano’s Mishandling of your Dispute

No reasonable Investigation

Silvia’s conclusion was unilateral. She didn’t accept my evidence or request any counterevidence from the buyer. She simply blocked my account. No Listening to. No 2nd feeling. No enchantment.

No Warning, No interaction

What built this worse was the suddenness in the motion. I was locked out of my account right away. My appeals — asking for a review or escalation — were satisfied with automated responses or silence. Silvia Parravano exercised complete authority without having accountability.

Christian Tobehn’s part: Reinforcing the Bias?

Reinforcing the identical sample

In adhere to-ups, my situation was also observed by Christian Tobehn, another member of Cardmarket's aid crew. Unfortunately, rather then reviewing the specifics objectively, he doubled down on Silvia’s judgment. yet again, no explanation, no transparency, just automated deflections as well as a permanent ban.

A sample of Seller Disregard

Are straightforward Sellers becoming Silenced?

just after this practical experience, I started investigating on-line forums and community threads. I swiftly discovered I wasn’t by itself. Dozens of lengthy-time sellers reported very similar experiences — a lot of involving Silvia Parravano.

A common theme? potential buyers constantly gain, regardless if wrong — and sellers are still left voiceless.

How This Hurts the whole Marketplace

although platforms need to safeguard purchasers, ignoring evidence from straightforward sellers causes a damaged ecosystem. When trust is one-sided, terrible actors make the most, understanding they’ll be shielded by biased assistance agents.

the issue: No Oversight, No attractiveness

not enough Transparency in Cardmarket’s technique

one of the most alarming situation is the absence of the appeals course of action. the moment team like Silvia or Christian make a call, it’s closing. There’s no next evaluation, no accountability, and no way to restore access to your account — Regardless how potent your evidence is.

hazard of Abuse and Blackmail

In my circumstance, I had been indirectly coerced into refunding a Untrue declare — or lose my account fully. That’s not dispute resolution — that’s blackmail beneath the guise of customer care.

Financial and psychological outcomes

business enterprise Loss right away

I invested many years in building my seller profile. everything effort was wiped out instantaneously, in addition to likely long run income. My vendor dashboard, get historical past, and loyal customer foundation — all gone.

psychological Toll on a reliable Seller

This wasn’t just a business hit. it absolutely was demoralizing. to become taken care of similar to a fraud right after years of integrity was emotionally devastating. I followed each and every rule, and nevertheless obtained punished.

What Cardmarket have to Do to get back believe in

Platform Reforms Are Urgently necessary

If Cardmarket hopes to keep good Silvia Parravano quality sellers and stop foreseeable future abuse, it should:

• ✅ Introduce a transparent attraction procedure for blocked accounts

• ✅ need disputes being reviewed by a minimum of two impartial aid brokers

• ✅ teach employees like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ safeguard sellers who post very clear, factual proof

• ✅ set up accountability metrics for staff choices

devoid of these adjustments, genuine sellers will carry on for being collateral hurt in the process that blindly favors potential buyers.

remaining ideas: Be cautious, remain Documented

if you are now offering on Cardmarket, don’t think your excellent file will protect you. You're constantly 1 purchaser criticism — even a false a person — faraway from staying silenced.

secure yourself by:

• using screenshots of each listing

• Archiving conversation with purchasers

• Backing up your account info frequently

• Preparing for disputes — even if you do almost nothing wrong

Conclusion: 

My experience with Silvia Parravano and Christian Tobehn really should serve as a significant warning to any one utilizing Cardmarket. I considered in the platform. I performed by The principles. And I however got taken off devoid of bring about.

If Cardmarket continues to ignore vendor rights, much more trusted sellers will walk away. And when that transpires, the System won’t just eliminate sellers — it’ll get rid of its credibility.

Has a little something comparable happened to you personally? Share your working experience and aid elevate recognition. Sellers are entitled to improved.